KLIA SERVICES

These are the services available at KLIA for all your needs while at the airport. 


LUGGAGE STORAGE FACILITIES
(Operated by Talasco Dagang Sdn Bhd)

If you wish to leave items at the airport, there are two (2) luggage storage counters at the Main Terminal Building:

i) Departure Hall, Level 5
ii) Arrival Hall, Level 3

Charges:
SIZE
CHARGES
per locker / per item / per day
SMALL
40 cm x 32 cm x 75 cm
RM 10.00
MEDIUM
55 cm x 43 cm x 75 cm
RM 20.00
LARGE
135 cm x 32 cm x 43 cm
RM 30.00
EXTRA LARGE
Up to 2 cubic meters
RM 40.00

Operating Hours:
24 hours, daily

Also available:
KLIA Compusafe Locker at Satellite Building
RM 5.00 for every 2 hours, per locker

For more information, please contact:
Tel: +603-8787 4211 / +603-8776 5035 


KLIA WI-FI
KLIA is a WiFi-enabled airport and this free service allows travellers to stay in touch before or after their journey. The WiFi service is now available at the Satellite Building, Contact Pier, and arrival and departure halls.


LOST AND FOUND ITEMS

If you happen to lose an item at the airport, you should firstly contact the relevant airline you are/were travelling with. It is strongly recommended that all travellers take up an appropriate travel insurance to cover any such losses that can occur as part of their journey.

If you have an enquiry about a lost or found item, here's what you can do:

a) Items Lost at Airport Terminal
Please proceed to the nearest information counter and the personnel on duty will assist you further.

Alternatively, you could use the online customer feedback form or email publicrelation@malaysiaairports.com.my 

b) Items Lost in Aircraft and Missing Checked-In Baggage
Please contact the ground handler of the airline for assistance or contact the details as listed in the table below.

Malaysia Airline System (MAS)

Kuala Lumpur Airport Services (KLAS)

AIR CHINA
AIR MACAU
AIR INDIA
AIR KAZAKHSTAN
AIR MAURITIUS
AUSTRIAN AIRLINES
CHINA AIRLINES
CATHAY PACIFIC
CHINA SOUTHERN AIRLINES
EVA AIRWAYS
GARUDA
INDIAN AIRLINES
IRAN AIR
JAPAN AIRLINES
KOREAN AIR
MYANMAR AIRWAYS
ORIENT THAI AIRLINES
PHILIPPINE AIRLINES
QATAR AIRWAYS
ROYAL AIR NEPAL
ROYAL BRUNEI
ROYAL DUTCH AIRLINES
ROYAL JORDANIAN
SINGAPORE AIRLINES
THAI AIRWAYS
UZBEKISTAN AIRWAYS
VIETNAM AIR
VIRGIN ATLANTIC
XIAMEN AIRLINES
YEMENIA YEMEN AIRWAYS

FEDERAL EXPRESS
EMIRATES
GULF AIR
KLM (engineering & catering)
KLM CARGO
LUFTHANSA CARGO (engineering)
SAUDI ARABIAN
LION AIRLINES
MERPATI NUSANTARA
AIR ASIA (cargo)
SINGAPORE AIRLINES
LAUDA AIR
CATHAY PACIFIC AIRWAYS
BIMAN BANGLADESH
SRILANKAN AIRLINES
QATAR AIRWAYS (engineering & cargo)
TRANSMILE AIR SERVICES
AIR MACAU (catering)
AIR MEKONG
PHILIPPINE AIRLINES (catering)
AIR CHINA (catering)

 

Lost & Found Office Tel:
+603-8776 3733 / +603-8776 3742
Duty Officer Tel: +603-8776 3786
Fax: 03-87874670
Email: mhlbag@mas.com.my
Duty Officer Lost & Found Office
Tel: +603-8776 5054
Fax: +603-8787 4358
Email: phexec@klas.com.my

Singapore Airlines (SQ)

Duty Officer Lost & Found Office
Tel: +603-8776 3881
Fax: +603-8787 4469
Website: www.singaporeair.com.sg




PHARMACY & CLINIC
(Operated by PUSRAWI Corporation Sdn Bhd)

If you need to have a prescription filled or buy over-the-counter medicines, KLIA's pharmacy or clinics will see to that.

SERVICE
BUSINESS HOURS
LOCATION
Pharmacy
6.00 am - 12 midnight (Daily)
Departure Hall, Level 5
Clinic
24 hours, daily

i) Level 3, Main Terminal Building (near Burger King)

ii) Leading to Gates C21-C27, Satellite Building




POST OFFICE
(Operated by POS Malaysia Berhad)

Various postal services are available at the Departure Hall, Level 5, in the Main Terminal Building.

Business Hours:
8.30 am - 5.00 pm, Mondays to Saturdays

* Closed on Sundays and State Public Holidays (Selangor State)


INFORMATION COUNTER

Even with a vast expanse of space at your domain, you will not lose your way around the airport. KLIA information counters are strategically located and the personnel on duty will be happy to assist you. The information counters handles traveller's enquiries, PA broadcasts for paging people, lost & found and other services. You can easily locate these counters at:

  • Main Terminal Building (MTB) 
    Tel: +603-8776 4386 / 4389

  • Contact Pier (CP)
    Tel: +603-8776 0259 

  • Satellite Building (SAT)
    Tel: +603-8776 2454 

SELF-SERVICE KIOSKS

To ensure that your time at KLIA will be well-spent, we offer various types of kiosks to keep you occupied before your flight.

INTERNET KIOSK
You may surf the Internet, send emails and gain access to the web for FREE at our Internet kiosks.

They are located at 3 wings in the Satellite Building:
i) Leading to Gates C11-C17
ii) Leading to Gates C21-C27
iii) Leading to Gates C31-C37

Each kiosk at each wing features 4 units of PC.

MULTIMEDIA KIOSK
(Managed by Rhyzrin Sdn Bhd)

Features: