KLIA FACILITIES


Below are some of the facilities available at KLIA for your own comfort. Facilities such as baggage wrapping, excess baggage services, money changer, prayer room, nurseries for kids, restrooms, public phones, ATMs, trolleys, smoking lounges, airline lounges, facilities for the disabled, and more. Please read on by scrolling the page.



BAGGAGE WRAPPING & STRAPPING

For added precaution, you may choose to wrap or strap your baggage at KLIA.


BAGGAGE WRAPPING
(Operated by Suria Manis Sdn Bhd)

Baggage handling systems can be complex, and introducing any new system to integrate can be challenging.
We are committed to providing easy access for passengers to baggage wrapping.

Charges:
RM7.00 per baggage

Business hours:

i) 4.00 am - 11.00 pm
ii) 4.30 am - 11.00 pm (counter at Entrance Door 6)

Location:
3 counters are available at Departure Hall, Level 5, Main Terminal Building.



BAGGAGE STRAPPING
(Operated by Super Strap Enterprise)

We provide a bag strapping service where a disposable strap is placed around the passengers bag.

Charges:
RM5.00 per baggage

Business hours:
5.00 am - 11.00 pm

Location:
2 counters are available at Departure Hall, Level 5, Main Terminal Building.


EXCESS BAGGAGE (UNACCOMPANIED BAGGAGE)
(Operated by ABDA Aviation Sdn Bhd)

Depending on your final destination, an excess baggage fee will apply for any additional baggage
you wish to check in over your free allowance. For passengers exceeding their baggage allowance, please allow extra time at the airport to pay the excess.

Excess baggage stations are located at:
i) Counter J42, Departure Hall, Level 5, Main Terminal Building

ii) Service Counter, Arrival Hall, Baggage Reclaim Area (next to Conveyor Belt A) Main Terminal Building

Service hours:
24 hours

For more details on excess baggage and its rates, please visit www.abda-excessbaggage.com or call +603-8776 5059


BUREAU DE CHANGE (MONEY CHANGER)

All major currencies are accepted at bureau de change counters in KLIA.
In total, there are 8 locations where you can exchange your currency.

KLIA foreign exchange counters can be found at the following locations:

MAIN TERMINAL BUILDING

A) Departure Hall (Level 5)
    Maybank (near Cafe Marche restaurant)
    RHB (next to Watch Shoppe)

B) Arrival Hall (Level 3)
    Maybank (before the baggage reclaim area)
    CIMB(before the baggage reclaim area)
    RHB (after the baggage clearance at International Arrival)

C) Contact Pier (Level 3)
    CIMB (for arrival, before the Immigration counters)


SATELLITE BUILDING

    Maybank (leading to Gates C2-C6)
    CIMB (leading to gates C2-C6)


PRAYER & SILENT ROOM

SURAU (PRAYER ROOM FOR MUSLIMS)
Prayer rooms are available for Muslim visitors and passengers and they are located at the following areas:
  • Main Terminal Building (MTB) - at all levels of the Main Terminal Building
  • Contact Pier(CP) - near the entrance to Gates B2-B10 (international flights) and next to transfer counters (domestic flights)
  • Satellite Building (SAT) - at the Mezzanine Level, Gates C11-C17 and Gates C21-C27


SILENT ROOM
This special facility is for KLIA travelers and visitors who wish to spend some time for a
quiet prayer or meditation. This room is located at Level 5, Departure Hall, Main Terminal Building.


NURSERIES

For those travelling with children, there are numerous nurseries at your disposal. The nursery features
the necessary facilities for diaper change such as a baby bed, chair, a washbasin and is also well-equipped
to assist you as you attend to your child's needs.

The nurseries are located at:

  1. Main Terminal Building
    - There are 2 locations, near The International Departure

  2. Contact Pier (International)
    - Near entrance Gate B2-B10

  3. Contact Pier (Domestic)
    - Near entrance Gate A2-A11 and next to Golden Lounge
    - Near entrance Gate B1-B11 and next to Butlerís outlet

  4. Satellite Building
    - Wing C11-C17

RESTROOMS

For passengers' convenience, restrooms are located just a stone's throw away from one another and can be found at every level of the Main Terminal Building (MTB), Contact Pier (CP) and Satellite Building (SAT). 


PAYPHONES / PUBLIC PHONES

The airport has payphones at strategic locations on each level throughout the terminal buildings.

IDD and STD calls can be made from telephones booths using:

NO
TYPE
1

              Malaysian Coins

2

                Credit Cards

3
Time Reach payphone cards
RM 20.00 (USD 5.30)
RM 30.00 (USD 7.90)
RM 50.00 (USD 13.20)

Time Reach payphone cards are available at:

  1. Main Terminal Building
    • Books & Magazines Shop at Departure Hall,Level 5
    • Fotopro Shop at Departure Hall, Level 5
    • Airport Shoppe at Arrival Hall, Level 3

  2. Satellite Building
    • Electrical & Electronics Shop
    • Books & Magazines Shop


TRAVEL FON

Travelers can rent the specially made TravelFon mobile phone from TravelFon counters at the Kuala Lumpur International Airport (KLIA). TravelFon service helps business and casual travelers enjoy remarkable cost savings when making or receiving calls to other countries.

Customer Service Counter Location:

  1. Arrival Hall, (located next to the taxi counters after the baggage reclaim area)
  2. Departure Hall (located near the Aerotrain at Contact Pier)

Business hours:
7.00 am - 12 midnight

For more information, please visit www.travelfon.com or call the Customer Care Hotline at +603-8073 2149.


AUTO TELLER MACHINES (ATM)

If you are running low on cash, just make your way to one of the many ATMs in the airport.

They are located at:

MAIN TERMINAL BUILDING
  • Departure Hall (Level 5)
    Maybank (3 units)
    EON Bank
    RHB
    Affin Bank (next to McDonalds)
    AMBank
    CIMB
    Hong Leong (next to McDonald's)

  • Arrival Hall (Level 3)
    Maybank (next to MAS Ticketing Counter)
    AMBank (next to MAS Ticketing Counter)
    CIMB (at Domestic Arrival)

  • Contact Pier (Domestic Level)
    Maybank (1 unit)

SATELLITE BUILDING:

  • Maybank (1 unit)

TROLLEYS

In the event that you are travelling with a few luggage, do take advantage of the trolleys that are located at key areas in KLIA.

1. Complimentary luggage trolleys
They are available within the baggage reclaim area and the Main Terminal Building (MTB).

2. Hand luggage trolleys
They are available outside the arrival gates and are for elderly passengers and those with heavy hand luggage.

3. Car park trolleys
They are available at the Covered Car Park, and can be found at specific nests on all floors. Passengers, however, are not allowed to take the trolleys into aerotrain.


FACILITIES FOR THE DISABLED

KLIA is reasonably friendly to disabled people and those needing special assistance. All terminals offer ramps and elevators, restrooms, telephones and numerous other facilities and services that are easily accessible for the comfort of all.

Do inform your airline of your particular needs and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in. Also, be sure to request for complimentary ground assistance and the airline's personnel will assist you and take care your needs.


AIRLINE LOUNGES

Airline lounges in KLIA are situated in the Satellite Building on the mezzanine level. Facilities in the lounges include complimentary snacks and beverages as well as magazines and newspapers, TVs, comfortable seating and flight information screens. Some lounges offer basic business facilities such astelephones, fax machines, computers and Internet access.

AIRLINE LOUNGE LOCATION GUEST
MAS GOLDEN Lounge
Near Nooodles House
for Malaysia Airlines passengers only*
Royal Orchid Lounge
Next to Sbarro Italian Eateries
for Thai Airways passengers only*
Cathay Pacific Lounge
Next to Sbarro Italian Eateries
for Cathay Pacific passengers only*
Silver Kriss Lounge
Next to Plaza Premiun Lounge
for Singapore Airlines passengers only*
Emirates Lounge
Next to Cathay Pacific Lounge
for Emirates Airlines passengers only*
Dynasty Lounge
Next to Burger King
for China Airlines passengers only*
* Terms & conditions apply
 
SMOKING LOUNGES

Smoking is not permitted in the airport's premises. However, there are established designated smoking areas inside the airport.

They are located at :

Contact Pier
a) Domestic Level (near Gate B2)

Satellite Building
a) Next to Gate C1 (leading to Airside Transit Hotel)
b) Mezzanine Level near Rimba Cafe


KLIA.TV

For your viewing pleasure, we have numerous television sets all over the airport. So while you are waiting for your flight or waiting for the arrival of your loved one(s), do enjoy our entertaining programmes - with compliments from KLIA.